Returns & exchanges

Ready-to-Wear

Exchange within 7 days of delivery if unworn and unused.

• Exchanges are accepted within 7 days of delivery.
• The piece must be unworn, unused and in its original condition with tags and packaging intact.
• Delivery and return shipping costs are not refundable unless the issue is our error or a confirmed defect.

Made-to-Order

Made-to-order pieces cannot be returned or exchanged once production has started.

• Because the piece is produced for you, it is non-refundable and non-exchangeable once production has commenced.
• The exception is a confirmed manufacturing defect or an error on our part.
• Report any defect or incorrect item within 48 hours of delivery with clear photos.

Bespoke

Bespoke pieces are non-refundable and non-exchangeable once production has started.

• Bespoke commissions are made to your measurements and cannot be returned or exchanged once production has commenced.
• The exception is a confirmed manufacturing defect or an error on our part.
• Fit concerns are handled through the fitting process agreed at the start of your commission.

Defects and incorrect items

• Contact us within 48 hours of delivery with your order number, photos and a short description.
• We will review and offer a repair, replacement or another appropriate resolution.
• Pieces that have been worn, washed, altered, damaged after delivery, or returned without original packaging may not qualify.